Possibly, it has become outdated or broken and needs to be replaced.
If the reboot doesn’t work, sometimes your internet provider can resync the router/modem. Give it a few minutes before retesting your internet speed. Try rebooting it by unplugging its power cord and plugging it back in ten seconds later. In an email, Comcast told us the culprit behind a slow internet connection often is the router or modem. So you should do several tests at different times to find an average. Also, speeds will fluctuate throughout the day with internet traffic. But, if they are far below then there might be a problem with your hardware or connection. Sometimes the results will be a little below the speed you are paying for, and that is fairly normal. Experts also recommend closing all apps on your computer while testing your connection.
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There are numerous free internet speed testing tools online, just be sure your computer is connected directly to the router via cable and all apps are closed before you start.ĭo not rely on Wi-Fi for accurate results because generally, it is slower and less reliable than an ethernet connection due to interference. “This is not so much about the money spent for the services, it’s getting the service that I’m paying for,” he said. And, between hours of work on outside and interior wiring and swapping out his modem, Fratto said they fixed the problem. Once we reached out to Comcast and explained his situation, they sent a small army of service techs. If this was 60% to 80%, I think I would probably not have a problem at all.”Īfter several calls to Comcast and even a visit from a service tech who looked at everything, Fratto said he was still getting the same slow speed.
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“If I was getting 30% of my power coming to my house or water, and I was still paying my full amount, I’d be upset,” he said. Still, Fratto said he pays $80 a month to get only a third of his plan’s capacity, consistently. A disclaimer below reads, “Actual speeds vary and are not guaranteed.”Īnd “up to” is key, because there lots and lots of factors that can slow your internet connection down: from your computer and internet router/modem to the number of devices you are using and how busy the internet is when you are using it.
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On some of the speed tests Fratto showed KSL, the download speeds were as low as 44 Mbps and 26 Mbps.įratto signed onto Comcast’s Xfinity Blast! Pro internet package that promises a download speed of up to 300 Mbps. I’m only getting about 70 to 80 on average,” he added. “However, I’m paying them now for 300 megabits per second (Mbps). On the other hand, a wired (Ethernet) connection from the device straight to the modem will be about the same as the network speed to your home or building.Broadband user Dominic Fratto explains to KSL’s Matt Gephardt his frustration over a continually slow internet connection. Over a WiFi connection, speed to your device may vary greatly depending on how close your device is to your WiFi point, as well as any obstructions or distance in between. Speed to your device may vary greatly depending on whether you have a wired or WiFi connection. This speed is measured to and from the device you are using to run the test, which means the type of connection has a big impact on the result. How quickly your internet can transfer that data from the network to your device and from your device back to the network determines your download and upload speed. Next, the speed test downloads and uploads a packet of data over that connection.
The amount of time it takes for that information to make the trip is your ping. You will see the name in the lower right-hand corner of the testing window.Ī "packet" of information is sent from your device to the server and back. The internet speed test starts by identifying the network server that is closest to you.
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